Refund policy
Memorial – Refund, Exchange & Sale Policy
At Memorial, we aim to provide a smooth, worry-free shopping experience. Please review our full policy below:
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1. Refund Policy
Refunds are accepted within 24 hours of receiving your order.
Items must be unused, unworn, and in original condition with all tags attached.
Refunds are processed to the original payment method after inspection and approval.
Shipping fees are non-refundable.
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2. Try Before Receiving (Bosta Delivery)
Available for all items shipped through Bosta:
You may open and try the item before deciding to receive it.
If you decide to keep the item, you must pay the shipping fee.
If you choose not to receive the item, you only pay the return shipping fee charged by Bosta.
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3. Exchange Policy
Exchanges are accepted within 2 days (48 hours) of receiving your order.
Items must be unused, unworn, and in original condition with all tags attached.
Exchange shipping fees are covered by the customer unless the item is defective or incorrect.
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4. Defective or Incorrect Items
If you receive a damaged, defective, or wrong item:
Contact us immediately with clear photos.
We will provide a full replacement or full refund, including all shipping fees.
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5. Sale & Big Offers Policy
During sale seasons, promotions, and big offers:
No refunds are available.
Only exchanges are allowed within 2 days, following the same original-condition rules.
Try Before Receiving still applies for all Bosta shipments.
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6. How to Request a Refund or Exchange
Please contact our customer service 01101092992 via WhatsApp and provide:
Your order number
The reason for refund or exchange
Our team will guide you step-by-step.
